Contact Us
We're here to help with any questions or concerns you may have about our games, services, or anything else related to your gaming experience.
Customer Support Availability
Our customer support team is available to assist you Monday through Friday. You can reach us during these times using the contact methods listed below. Please note that our office is closed on weekends and public holidays observed in Malta.
Live Chat Support
We offer live chat support for all players, allowing you to quickly get assistance with any issues or questions you may have while playing our games. Our live chat agents are available. You can start a conversation with us using the chat widget on our website.
Email Support
If you'd prefer to reach out to us via email, please feel free to do so for Max Win Legends-specific inquiries. We'll respond as soon as possible during our operating hours.
Help-Centre Access
We have a comprehensive help centre on our website, where you can find answers to frequently asked questions (FAQs), guides for resolving common issues, and more. Please explore this resource before reaching out to us directly, as it may provide the information you need quickly and easily.
Technical Support
If you're experiencing technical difficulties or have concerns about our games or services, please contact us through live chat or email so we can assist you further.
Responsible Gambling Assistance
At Nolimit City, we prioritize responsible gaming practices. If you or someone you know is struggling with problem gambling, please don't hesitate to reach out to our customer support team for guidance and assistance in managing your account settings, deposit limits, time-outs, self-exclusion, and other available tools.
Account Security Assistance
We take the security of your account very seriously. If you have any concerns about account security or notice anything unusual on your account, please contact us immediately so we can investigate and assist you accordingly.
Mobile and Desktop Support Accessibility
Our website is designed to be accessible from both mobile devices and desktop computers. However, if you experience any issues with our website or games on a particular device, please let us know through the support channels mentioned above so we can troubleshoot the issue further.
Multilingual Support
We strive to provide assistance in multiple languages where possible. Currently, our primary language is English, but we're constantly working to expand our multilingual capabilities.
Preferred Contact Methods
Please use the contact methods that best suit your needs and availability:
We'll respond as soon as possible during our operating hours.
Self-Service Help Options
Before contacting us directly, please explore the following self-service options to address common issues:
By exploring these resources first, you'll be able to find answers quickly and minimize the need for direct contact.
Complaint or Dispute Guidance
If you have any concerns about your account, transactions, or any other aspect of our services, please don't hesitate to reach out. We're committed to resolving disputes fairly and efficiently.
Communication Response Expectations
We strive to respond to all inquiries within a reasonable timeframe during operating hours. Please note that response times may vary depending on the complexity of your issue, but we'll always prioritize providing assistance as soon as possible.
Thank you for choosing Nolimit City, and we look forward to helping you with any questions or concerns you may have!
